Lifestyle

Working In A Call Centre.

Every job I have ever had has been customer service in some way, whether its face to face or over the phone. By far working in a call centre for me was the worst, so I thought I would share 5 of the worst things about working in a call centre.  Followed by 5 things I enjoyed about the job.

  1. Every minute counts

From the moment you start your shift you are logged into a computer, everything you do throughout the day is logged, from going to the bathroom and lunch. If you come back from lunch a minute late, you’ll know about it. If you have too much break time throughout the day it can then affect your targets.

  1. Targets

You have targets that you have to meet, and if you don’t meet them you have one to ones to find out how you can improve. Such targets as to the amount of time you are in available waiting for a call or the amount of plans you set up throughout the day and many more. Also, not meeting your targets can also lead to you not passing probation, I managed to pass mine.

  1. Customer’s

Don’t get me wrong it’s not everyone but some customers are so rude. I don’t think they understand there is another human being on the other end of the phone and they seem to think you work for them when in fact you are there to help. One rule was that you were never allowed to hang up on a customer no matter what, even if they were calling you everything under the sun you would have to try to resolve the issue or escalate the call to a manager.

Having to say sorry to customers who are ridiculous rude, even though you’re not sorry not even a little bit, you have to apologise for any inconvenience and basically suck it up. But I would always have a day where it was bad call after bad call and it puts you in a bad mood for the rest of the day. Some customers would be so petty that they wouldn’t want to speak to certain people if they had a certain accent which is ridiculous, but you would just have to transfer them to someone else.

  1. Talking

My job was to talk to people all day long, to the point that I would get sick of my own voice by the end of the day. I would say the same thing over and over again throughout the day that I couldn’t remember if it was the customer on the phone or the previous customer I have asked questions too. The worst was when you get a cold and lose your voice, because you can’t physically do you job if you can’t talk to people, so you either have to suck it up or go home sick.

  1. Other department

Customers think you can do everything, even if you’re not trained or have access, they are never happy about being transferred and sometimes other departments just don’t want to take the call. Even if you physically can’t do what the customer wants because that department is trained to do it, they try and fob you off because they don’t want to help you. It’s so frustrating and you would either have to hang up and call the department again or ask for a manager.

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Onto more of a positive note, its wasn’t all bad. So, I thought I would follow this with 5 things I loved about working in a call centre.

  1. Socialising

Within the department of about 80 people, everyone worked in teams of around 10 people. These are the people who started when you did, went through training together and worked the same shifts. The people I worked with were brilliant, there was so much banter and had a lot of fun. Everyone is doing the same job, annoyed about the same things and trying to meet the same targets. So, they understand how stressful things can be, no one understands how difficult a job is like the people you work with. Plus, I got to meet so many people from different places I wouldn’t have met before.

  1. Customers

There was a lot of nasty customers but there was also a lot of nice ones. It was really rewarding to help someone when they are so grateful for everything you are doing and all the support you can offer them. You would get that od customer who asks for a manager to sing your praises and that’s so nice because it does go a long way for you.

  1. My Manager

I think I was quite lucky, my manager was brilliant. You know they always had your back with anything and you could trust them. I always had a funny relationship with my manager and we would just take the mick out of each other all day. Whereas you would see how unsupportive and strict other managers were. I had the same manager for almost the entire time I worked there and I’m glad. My team was the highest preforming in my department and I think my manager was a big part of it. He made as much of the job fun as he could, as well as pushing us to do the job to the best of our abilities.

  1. The Department

On my department there was so much going on all the time, there would be activities for people who have hit or exceeded their targets. Different games, darts, card games or hang man. There would be different days to dress up and buffets for different occasions. There was always food, someone’s birthday or an occasion of some kind, Cakes, Chocolate and Crisps. Despite being there for work, they did try and make it as fun and positive as they could.

  1. Money & Progress

The job was well paid which makes you want to stay there more, it’s the best paid job I’ve had in customer service. This was one of the good points of the job but sometimes money isn’t everything and I would rather have a lower paid job and be less stressed. There was a lot of opportunity to progress within the company and apply to different departments to increase your skills.

That was the 5 worst and best aspects of working in a call centre in my opinion.

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Beauty

Beauty Bay: Colour Theory!

Beauty Bay released 3 eyeshadow palettes, Origin, Evolve and Identity. They are Vegan and Cruelty-Free. Each palette has 42 shades and they have a huge mirror too.

All the palette’s look beautiful but the one that stands out to me is the Evolve palette. I think the colours are perfect for day and evening looks and will be a great addition to my makeup kit. There is the perfect amount of matt and shimmer shades to create so many stunning looks.

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The palette comes in the cutest packaging, an iridescent plastic case.  The box for the Evolve pallet is Gold with black writing and the palette is a matt black with gold writing. It came with an iridescent card with 10% discount code for me and a friend and stickers. It’s a lovely idea.

The colours blend so well, and the colour payoff is really good. The colours you get for £25.00 you can’t really go wrong. I believe they are all sold out at the moment, but you can sign up to be notified when they are back in stock. The only downside for me was that the palette is so big holding it up to look in hurts my wrist after a while. I really think the Evolve palette is worth it, glad I got my hands on it.

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Lifestyle

Netflix: Series I’ve watched and my thoughts!

  1. Riverdale

Riverdale is a teen drama based on characters from Archie Comics. I found this show really gripping from the pilot and I love the story lines. The characters have so many layers to them and are really likeable. Riverdale is on series 2 and series 3 is coming out at the end of the year. I found this show addictive and binge watched the first season, it’s so good. In my opinion this show is 10/10.

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  1. 13 reasons why

13 reasons why is based on teenagers in America and all the hard times a lot of people go through. It starts with a young girl called Hannah Baker who commits suicide and leaves behind 13 tapes of why she felt suicide was her only option. This is the only show that I’ve seen that doesn’t brush over topics, such as suicide and rape. It is raw, and you can feel the emotion that each of the characters go through. It is such an interesting show and in my opinion this show is a 10/10.

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  1. Queen of the South

Queen of the South is all about drug lords, money changing and murder in Mexico and Dallas. There are subtitles at some points through the show but that didn’t bother me. The story line is so interesting and full of drama. I wouldn’t say this was an amazing show, but It was ok. In my opinion the show is a 7/10.

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  1. Orange is the New Black

Orange is the New Black is based in a woman’s correction facility. The main character is piper who was caught for a crime she committed and then adjusts to life behind bars. There is so much drama and a crazy story line, I really enjoyed this show. They are now on 6 seasons and still going strong. In my opinion the show is a 9/10.

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  1. Disenchantment

Disenchantment is about a princess, who liked to drink a lot, and lives in castle in a kingdom called Dreamland. She has two sidekicks, one is an elf and the other a little demon that looks like a cat. I would compare this show to Futurama, it’s not your typical fairy tale. The humour is more subtle than other shows like Futurama and the Simpsons, but I did find it funny at parts. In my opinion the show is an 8/10.

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  1. Santa Clarita Diet

Santa Clarita Diet is about a woman who turns into a zombie on the inside, as the show progresses you find out how it happened. She continues to try and live her life with her family as normal, well as normal as she can. I found this show really funny and really gripping. I binge watched this one. There are 2 seasons and the 3rd coming out next year. In my opinion the show is a 10/10.

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  1. Girl Boss

Girl Boss is about a young girl who is struggling to support herself and starts selling things online. Slowly she starts to make a business for herself. What I love about this show is the main character is so relatable, she didn’t know what she was doing in life and was just getting by and finds something she is good and passionate about, and well it works for her. In my opinion the show is a 10/10, I hope they bring out another season.

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  1. Jane the Virgin

Jane the Virgin in all about a young Latina woman who is a virgin and get artificially inseminated by accident. There is so much cheesy drama and I love it. There is just something about this show that is so gripping. There are 4 seasons at the moment and I hope they bring out more. In my opinion this show is a 9/10.

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9. The Staircase

The Staircase is about the suspicious death of a woman, her husband is the main suspect. It’s like a documentary where he speaks about his version of events while lawyers and expert’s witnesses prepare for the trail. I found this series so frustrating, I don’t feel like there was a conclusion to the series. I wanted to know what actually happened, was it an accident or murder, I still don’t know!! I enjoyed the documentary and all the evidence brought to life. In my opinion this show is a 5/10.

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Lifestyle

Instagram: My Favourite accounts right now!

Instagram is one of my favourite social media apps and has been for a while. I love scrolling through and looking at the different content people upload. There are thousands of accounts to look through for outfits ideas, make up looks, places to go on holiday, you can literally find inspiration for anything. So, I thought I would share my favourite accounts at the moment.

@Sophiehannah

I always look forward to Sophie’s content. She has incredible style and is so bold with her looks. Her content is about travel, outfits, hair looks, makeup and her puppies. It’s so varied and I love it.

@Laurenrohrer

Her makeup looks are incredible and I love how she experiments with colour. Her hair is just as bold as her makeup and I love how she matches her makeup looks to her hair, very cool.

@Keilidhmua

She is a crazy talented makeup artist. She creates so many beautiful looks and give so much inspiration for looks myself. I can’t recreate the amazing looks she does, but it gives me ideas for colours and looks to try.

@Kimberleymargarita_

This girl is incredible talented, and her makeup looks are so creative. There no way I could create these kinds of looks but I do get inspiration from her.

All my favourite accounts at the moment are associated with makeup because that’s what I enjoy and am passionate about.

 

Beauty

Blood Sugar Palette!

This palette has been out for a while, it’s part of the Love sick collection that was launched on 10th February 2018. This is the third palette produced by Jeffrey star cosmetics. The theme for this collection is based around hospital and medical supplies. There are 18 shades in this palette, Matte shades, metallic shades and pressed foil colours. This palette sold out really fast and it has been restocked a few times, I finally got my hands on this in June.

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It comes in a bright red box with clasps to open, the case the palette comes in is faux leather. I love how bulky and luxurious the palette feels and looks. It does really feel like a medical briefcase. I don’t have any other palette with any rich red shades in it and I love that its vegan and cruelty free. The colours are so pigmented, a little goes a long way and they blend so well.

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You can purchase this from:

jeffreestarcosmetics.com $52.00

www.beautybay.com £46.00

Beauty, Lifestyle

Beauty Bay: My Recent Order!

BH Cosmetics – Zodiac 25 Colour Eyeshadow and Highlighter Palette 30g £22.00

I have a soft spot for eyeshadow palettes and loved the fact this was based around Zodiac signs. It is a collection of 24 eyeshadows and 1 highlighter. This Palette is cruelty free and I think is a bargain for so many colours.

Eyeshadow Palette shades are:

  • Capricorn – Olive green and gold duo chrome shimmer, olive matte
  • Sagittarius – Deep emerald with gold undertones, terracotta matte
  • Scorpio – Copper gold shimmer, copper matte
  • Libra – Deep rose gold shimmer, chocolate brown matte
  • Virgo – Champagne rose gold shimmer, dusty pink matte
  • Leo – Pink shimmer with silver undertones, burgundy matte
  • Cancer – Light charcoal shimmer, violet matte
  • Gemini – Silver shimmer, bright lilac matte
  • Taurus – Golden beige shimmer, deep wine matte
  • Aries – Deep teal ocean shimmer, black matte
  • Pisces – Golden champagne shimmer, deep rosy brown matte
  • Aquarius – Bright gold and peach duo chrome, dusty peach matte
  • Pale gold highlighter

BH Cosmetics

Wet n Wild – Mega Clear Mascara Clear £3.00

I have been meaning to buy a clear mascara for a while now. I wanted to use it for my stray eyebrow hairs to put on before bed to try and stop them from sticking up.

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Mario Badescu – Facial Spray with Aloe Herbs and Rosewater 236ml £11.00

This is a refreshing and hydrating mist. I ran out so needed to buy some more. I use it before my moisturiser and it makes my skin feel so fresh/ hydrated throughout the day.

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Lilly Lashes – Fabu-Lash Curler Rose Gold £16.00

I needed a new eyelash curler, so I bought a nice one, the cheap one I bought broke within a month. So, thought I would invest in a decent one.

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Beautyblender – Chill £17.00

Everyone raved about beauty blenders so thought I would buy one and see what all the fuss was about. I use it every day now and I love it. So glad I gave it a go.

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Travel

Madrid: Vegetarian Food Recommendations!

Being vegetarian It can be hard to find places to eat when I go away on holiday. I did a lot of research before I went to ensure we had a lot of choices of places to eat that could accommodate me. All the places I recommend are good for meat eaters too.

Goika Grill

We ate here on our first night. Goika Grill is a burger place, all the burgers on the menu you could have as a veggie burger. I would recommend booking online as it does get busy. If you have a normal burger you can have to cooked like a steak, rare, medium or well done.

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Paperboy Hotdogs

As it says in the name this is a hot dog restaurant and they do tofu hot dogs. You pick the one you want from the menu and then pick the type of hot dog you want. We had fully loaded onion rings and the hot dogs were 3 for the price of 2. This was such good value for money and very filling.

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Cereal Hunters

Perfect for breakfast, you can literally get all different types of cereal and different colour milk. I really enjoyed this place.

La Pecera

This had to be the best ice cream I have ever had. I had chocolate ice cream in a waffle cone in the shape of a fish, with white chocolate and little chocolate bears. My boyfriend had salted caramel, with chocolate sauce, nuts and cookies.

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La Huerta de Almeria

This was a vegan and vegetarian restaurant and it was delicious. We came across this place by accident and I’m so glad we did, this was my favourite meal in Madrid. You could see everything being freshly made. I would defiantly pop here if you visit Madrid.

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